No-nonsense, live arrival guarantee! We do not inflate the price of our livestock by having a lengthy guarantee. We deal with fragile, perishable livestock in our hobby. We will always be great stewards of the live animals, and provide the same or better quality as other retailers.

If something unfortunate/unlucky happens and your livestock is DOA (or in poor health), please contact us immediately and we will replace free of charge.

Please notify us of any issues you experience within the first week after receiving your livestock, and we will work with you on any issue big or small! Providing a free replacement if we erred, 50% off a replacement if a loss can be considered a 'normal' part of our hobby, or helping correct acclimation/QT/parameter issues before attempting again.